Privacy Policy

Last updated: 3 July 2026

This Privacy Policy explains how A Cielo Abierto (“we”, “us”, “our”) collects, uses, and protects personal data when you visit our website, request a quote, create an account, book a showroom visit, subscribe to our newsletter, or otherwise interact with us.

1. Who is responsible for your data?

The data controller is A Cielo Abierto. For privacy questions, contact the showroom you deal with or write to info@acieloabierto.net. Showroom contact details are listed on our Showrooms page.

2. What data we collect

Depending on how you use the site, we may process:

• Identity and contact data: name, email address, phone number, company name (for B2B), billing and delivery address.
• Account and order data: login details, quote basket contents, order history, payment status (we do not store full card numbers).
• Communication data: messages you send via forms, email, or showroom visits.
• Marketing preferences: newsletter sign-up and consent choices.
• Technical data: IP address, browser type, device information, pages viewed, and cookies (see section 8).
• Booking data: appointment preferences when you book a visit through our booking tools.

3. How we use your data

We use personal data to:

• Provide products, quotes, orders, deliveries, and after-sales support.
• Respond to enquiries and manage showroom appointments.
• Operate user accounts and B2B partner access where applicable.
• Send service messages about your quote or order.
• Send marketing communications where you have opted in (you may unsubscribe at any time).
• Improve our website, security, and customer experience.
• Comply with legal, tax, and accounting obligations.

4. Legal bases (GDPR)

Where EU/EEA data protection law applies, we rely on:

• Contract: to process orders, quotes, and account services you request.
• Legitimate interests: to operate and secure the website, prevent fraud, and improve our services (balanced against your rights).
• Consent: for optional marketing and non-essential cookies where required.
• Legal obligation: for record-keeping and compliance.

5. Sharing your data

We do not sell your personal data. We may share data with:

• Payment and logistics providers involved in fulfilling your order.
• IT, hosting, email, and analytics providers that support our website.
• Professional advisers where required by law.
• Authorities if we are legally required to do so.

Providers are bound by contracts and may only use data as instructed by us.

6. International transfers

Some suppliers may process data outside the EU/EEA. Where this occurs, we use appropriate safeguards such as Standard Contractual Clauses or equivalent measures required by applicable law.

7. Retention

We keep personal data only as long as needed for the purposes above, including legal, tax, and warranty periods. Marketing data is kept until you withdraw consent or object, after which we suppress further contact.

8. Cookies and similar technologies

Our website uses cookies and similar technologies for essential functionality, preferences, analytics, and (where enabled) marketing measurement. You can control non-essential cookies through your browser settings and any cookie banner or preference tools we provide.

9. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict, or object to processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.

To exercise your rights, contact us using the details in section 1. We may need to verify your identity before responding.

10. Children

Our services are not directed at children under 16 and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be highlighted on the website.

12. Contact

Questions about this policy or your personal data: contact your nearest showroom or email info@acieloabierto.net.